Frequently Asked Questions and Answers

Pet Cremation Services Frequently Asked Questions and Answers

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Pet funeral services provided with care and dignity

For Help and Advice: 0800 368 9805

Can I bring my pet to the Pet Crematorium?

Yes, by prior appointment only

What happens when I arrive at the Pet Crematorium?

On arrival, your pet will be placed on a wheeled bier.  Due to Covid-19 restriction, our Farewell Room is not available for a final goodbye.  Please discuss your service arrangement when your make your booking. 

What happens after cremation?

We will contact you using your preferred method, within three working days, to inform you that the cremains of your pet is available for collection. Alternatively, we can return ashes directly to your home or your vet. Please note that this incurs an additional charge.

Can I have my pet cremated and the cremains collected on the same day?

Yes. Please refer to our Same Day Service.

What do you mean by an individual cremation?

We offer individual cremation services. This means a singular cremation within a clean and private chamber, with the guarantee that the cremains you receive will be only the ashes of your beloved pet.

As members of the IAOPCC (International Association Of Pet Cemeteries & Crematories), we have strict procedure around individual and communal Cremation services. Find out more about our Accreditation.

Can you collect and return my pet?

Yes, we offer a Collection and Return Service. Please note that this incurs an additional fee measured by the distance from our Pet Crematorium to the location of the collection.

Do you cremate very large dogs?

Yes, we are able to cremate pets of all sizes including small ponies. Please refer to our Pet Size Guide.

If my pet is "put to sleep" at a veterinary practice can I select where the cremation is performed?

We have arrangements with many veterinary practices and you can inform your vet how you want your pet to be cared for and by whom.

We are happy to collect your pet from your veterinary practice even if your vet does not have an arrangement with us. However if your vet is not one of our partners, please confirm with the veterinary practice first.

Can I create an online tribute?

Yes, you can. Click here to create a tribute that you can then share with friends and family. It is easy to do and it is free of charge.

Can I witness my pet's cremation?

For Health and Safety reasons we are unable to allow members of the public within our cremation area.

Do you provide any religious services?

No, we do not. However, we do welcome people of all faiths and respect any customs or practices you may wish to carry out. Please let us know about any special requests you may have while booking and we will do our best to accommodate your wishes.
Pet Cremation Services

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Pet Cremation Services

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