Pet Divine - Pet Cremation Funeral Service

How to Choose a Pet Cremation Provider: A Complete Checklist

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Finding the right pet cremation funeral service can be confusing. This checklist will help you choose a pet crematorium during this difficult period.

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If you’ve never done it before, finding the right pet cremation funeral services can be confusing. On the surface, it might appear that all pet cremation services in the UK are the same, plus there are so many to choose from.

When a beloved pet companion passes away, one of the first things you need to do is choose a way to remember them. There are various options available, and you can read our article – How Should You Take Care of Your Pet When the Time Comes? for some suggestions.

This article is about pet cremation. If you’re still unsure about this, you can read our article – Is cremation the right choice for my pet? which explains the cremation process and answers a lot of questions you might have.

1. Get to know your cremation provider

While carrying out your online research, you might struggle to get a real feel for the qualities and attitudes of a pet funeral and cremation service. It isn’t always obvious, even with a local pet crematorium.

There are several key questions you should ask:

  • Where is the pet crematorium based?

The crematorium’s location is important if you wish to take your pet there yourself or visit the crematorium to speak with the staff in person.

If you can’t find a premises picture on their website, then harness the power of Google maps and Streetview.

You’ll find Pet Divine’s postal address on our website and get a feel for our ethos on our social media pages. Further details and photos are all easily found on our website and online.

  • Can you visit the pet crematorium if you wanted to?

You might want to say goodbye to your pet before the service begins, wait while they are being cremated, and after the ceremony, you can choose to take ashes, or leave them at the crematorium.  

At Pet Divine, we arrange the cremation by phone and email, visitors are welcome to visit crematorium by making an appointment to speak with a member of the team.

  • What is the funeral experience of the cremation provider?

Choosing an experienced and professional pet funeral provider will ease the burden and stress when arranging a funeral service for your beloved companion.

Our founders at Pet Divine have more than 15 years’ first-hand experience of caring for the bereaved and their beloved pets. Our wider team has many years’ experience in every aspect of pet funeral, from transporting, arranging funerals, and managing crematoria.

2. Explore different options for pet cremation providers

Planning a cremation service is a sensitive and emotional activity you have to do when a beloved companion passes away. There are so many decisions to make that it can be completely overwhelming.

The passing away of a beloved companion can be a very stressful experience and in a lot of cases, people are making pet funeral arrangements for the very first time in their lives. This means that every pet funeral firm has a duty of care to provide accurate information and support to vulnerable customers, especially those engaging with customers via the internet.

At Pet Divine, our Staff are trained Pet Bereavement Counsellors and can also signpost enquirers to pet bereavement support services.

You’ll need to consider several different factors when doing your research – price and value for money, location and availability, pet funeral home cremation cost, and whether the provider is trustworthy. Follow our tips, and you’ll have all the answers you need to make an informed choice.

3. Learn about the pet cremation provider’s pricing and service delivery

It’s always a good idea to compare the cost of a cremation service. Pet funeral and cremation services across the UK vary considerably. When you first get in touch, the initial price may seem very reasonable. However, there may be a long list of additional costs you want to include if you’re going to get the cremation service you want for your beloved companion.

You must understand precisely what you’re paying for and why. Considerations include the following.

What is and isn’t included in the cremation provider’s price?

  • Am I 100% guaranteed to receive my beloved pet’s ashes back?
  • What is and isn’t included in the pet cremation provider’s price?
  • Is the cremation fee included?
  • Will there be any extra costs for mileage?
  • Are there any additional charges for “out of hours services”?
  • Is the price of an urn included?

Pet Divine is committed to price transparency. Cremation prices are clearly displayed on our website and is according to pet species  and breed size for dogs.  Our all inclusive cremation price includes the guarantee of an individual cremation and the ashes stored in our  Premium Scatter Tube.

Does the pet cremation provider try to persuade you to add extras?

Many pet owners don’t understand the options they have when they select cremation. They might also forget some essential details such as memorials, urns, and other keepsakes.

Some providers might use this knowledge gap to their advantage by either cutting corners, hiding costs, or both.

Here at Pet Divine, we won’t sell you a more expensive service. We DO check that you understand what we don’t offer…and if we’re not right for you, we’ll say so.

Do they offer a complete 24/7/365 service?

Some pet cremation providers only collect pets during office hours or from a veterinary practice. We have a team on duty 24/7, all year round. We come as quickly as you need us – whether that’s within a couple of hours, or we can wait a couple of days if you want more time to say goodbye.

Does the cremation provider perform all the care themselves?

Any mention of VAT will indicate that you are dealing with a broker or marketing company. Real pet funeral providers don’t have to charge VAT as they are providing a VAT EXEMPT service.

Will the cremation provider tell you the date and location of the cremation?

Some pet owners want to know the date. We always provide this information before the event when requested.

4. Contact the pet cremation provider

You want a trustworthy pet cremation company, and the best way to determine this is to get in touch and make arrangements to meet them or call. You’ll be able to discuss the details of the pet funeral cremation service and ask any questions. A trustworthy and reliable pet cremation provider will also offer advice and help if there are any aspects of the cremation process you’re unsure of. 

5. Compare the pet cremation packages of selected cremation providers

It’s always sensible to compare the pet cremation packages of selected cremation providers. One provider may appear to be cheaper than another, but do they offer the same service? Check exactly what is included in the price, as sometimes there might be a hidden cremation services cost.

6. Learn if the pet cremation provider follows the code of cremation practice

In the UK, pet cremation providers should follow a code of practice. Here at Pet Divine, we have developed our own code of practice. This policy document addresses obligations in four key areas.

Our Code of Practice:

  • We ensure that all pets are treated in a dignified and caring manner while in our care
  • Our Crematoria are fully licensed and inspected by their local authority and regional environment agency
  • We ensure that each pet owner understands the services that we offer and that they receive the service requested in full
  • We are an open, honest and ethical business and we will answer all enquiries and inspections from the public

7. Find out more about the pet cremation provider’s expertise

You want a pet cremation provider to be sufficiently experienced. A reputable provider will be able to offer guidance, tips for arranging a pet’s funeral, information on grief counselling, and additional resources for their customers.

We know how important it is for our customers to have all the necessary information. We make it a priority to be here when you need us most, to offer help and advice, whether you need our services now, or if you’re planning for the future.  

8. Check testimonials for the pet cremation provider services

Some pet cremation providers will have online reviews from previous clients. Reviews are an excellent source you can use if you want to establish trust. What other pet owners say about their experience with a pet crematorium can give you some valuable insight.

We are very proud of our great reviews, which all relate to the arrangement and execution of Pet Divine’s Cremation services.

In Conclusion,

Pet funeral pre-planning is a sound decision to make especially if your beloved companion is ill or advanced in age. There are many reasons why you should plan ahead. Get in touch today and we’ll help with the arrangements.

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